PRIVACY NOTICE FOR SHOPPERS

We are Lincoln Waterside Shopping Centre, High Street, Lincoln. LN2 1AP, United Kingdom

The Lincoln Waterside Shopping Centre takes your privacy very seriously. We ask that you read this privacy notice carefully as it contains important information about what to expect when we collect personal information about you and how we will use your personal data.

The Data Controller is Lincoln Waterside Centre Limited

This policy applies to information we collect about:
- visitors to our website.
- people who register on the website
- Shoppers who visit our premises
- Individuals who interact with us.
The Information we collect from you

We may collect and process the following data about you:
- Information you give us. You give us this by filling in forms in paper or on our website or by corresponding with us by phone, email or otherwise. This may include e.g., your name, address, date of birth, email address and phone number.
- Information we collect from your use of our website. We will automatically collect information about the products, services, events and offers you click on in order to personalise your experience with products, services, events and offers relevant to you.
- Information we collect throughout our relationship. This is information relating to products or services that you purchase, events you attend, dividend earned and redeemed, share deposits and withdrawals, offers and promotions you take part in.
- Information we collect when you call us. If you call us we will collect instructions or information you provide.
Why we collect this information
- to assess whether we can enter into a contract with you and to perform our contract with you. This includes carrying out our obligations to you and providing you with our products and services.
- to improve our service to you, to ensure that content from our website is presented in the most effective manner for you and for your device.
- To help us to connect with our customers and run some of our marketing services, we use a marketing agency. Currently we use a company called Attract Ltd (Attract) to manage our social media and marketing services for us. This means that they may handle Personal Data as a Processor (they are acting on our behalf and authorised to use the Personal Data in accordance with our instructions).
- to deal with any legal queries relating to your use of our services.
- to provide you with service communications so that you receive a full and functional service and so we can perform our obligations to you. These may be sent by email or post or, if the circumstances require it, we may contact you by phone. These will include notifications about changes to our service.
- in our and third party’s legitimate interest of keeping customers up to date with good and services, to increase awareness of us and third parties within the market, making promotional offers and generating new business, building and maintaining loyalty or market share, corresponding with you as a member of Lincolnshire Co-op, telling you about our events or those of third parties, telling you about our charity, community and sponsorship initiatives and obtaining your feedback on them.
Third Parties we may share your personal data with

We may disclose your Personal Data to third parties for the following purposes:
- to our licensors, employees and third parties who are contracted to provide services to help us to carry out our business. Employees and/or data processors (including Attract Ltd) contracted by us will be subject to strict contractual requirements only to use your personal data in accordance with our instructions.
- if we are under a duty to disclose or share your Personal Data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements or to protect the operation of our website, or the rights, property, or safety of us, our customers, or others.
- If we sell or buy any business or assets. We will never sell Personal Data as a sole asset.
- We may disclose aggregate data to third parties for analysis and market research purposes. Any data so disclosed will not contain Personal Data.
We will not pass Personal Data about you to third parties for marketing purposes unless you have expressly consented to it.

How long we hold your information

We'll store personal information for the periods needed for the purposes for which the information was collected or for which it is to be further processed. And sometimes we'll keep it for longer if we need to by law.

How is your data stored and kept secure?

At Lincoln Waterside, we take your safety and security very seriously and we are committed to protecting your personal and financial information. All information kept by us is stored on secure servers or those of our service providers or in secure filing systems.

We may need to transfer your data outside the European Economic Area. We will only do so if adequate protection measures are in place in compliance with European data protection legislation.

What rights do you in respect of any personal data we hold about you?

Where processing of your personal data is based on consent, you can withdraw that consent at any time.

You have the right:
- to ask us not to process your personal data for marketing purposes.;
- to ask us not to process your personal data where it is processed on the basis of legitimate interests provided that there are no compelling reasons for that processing;
- to ask us not to process your personal data for scientific or historical research purposes, where relevant, unless the processing is necessary in the public interest.
- to request from us access to personal information held about you;
- to ask for the information we hold about you to be rectified if it is inaccurate or incomplete;
- to ask for data to be erased, as long as data is no longer necessary for the purposes for which it was collected, you withdraw consent (if the legal basis for processing is consent), you exercise your right to object, set out below, and there are no overriding legitimate grounds for processing, the data is unlawfully processed, the data needs to be erased to comply with a legal obligation or the data is children’s data and was collected in relation to an offer of information society services;
- to ask for the processing of that information to be restricted if the accuracy of that data is contested, the processing is unlawful, the personal data is no longer necessary for the purposes for which it was collected, or you exercise your right to object (pending verification of whether there are legitimate grounds for processing);
- to ask for data portability if the processing is carried out by automated means and the legal basis for processing is consent or contract.
You can exercise these rights at any time by contacting our Data Protection Officer, Lincoln Waterside Centre Ltd, High Street, Lincoln. LN2 1AP, United Kingdom or dataprotection@lincolnshire.coop.

If you are not satisfied with our processing of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at any time. The ICO’s contact details are available here.

Links to other websites

Our website contains links to other websites. This notice only applies to this website so when you link to other websites you should read their own privacy notices.

Changes to our privacy policy

This policy may be updated from time to time.

Cookies

We use cookies to distinguish you from other users of the website and to maintain persistent information across pages (for example, your nearest store information). These cookies are required by the website to provide a wide range of features as described in our Cookies Policy

Contact Us

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to our Data Protection Officer, Lincoln Waterside Centre Ltd, High Street, Lincoln. LN2 1AP, United Kingdom or dataprotection@lincolnshire.coop.

Cookies Policy

Our website uses cookies to distinguish you from other users of our websites. This helps us to provide you with a good experience when you browse our websites and also allows us to improve our site.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

What cookies does our websites use?

We use the following cookies:
• Strictly necessary cookies. These are cookies that are required for the operation of our websites. They include, for example, cookies that enable you to log into secure areas of our websites, use a shopping cart or make use of e-billing services.
• Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our websites when they are using it. This helps us to improve the way our websites works, for example, by ensuring that users are finding what they are looking for easily.
• Functionality cookies. These allow us to provide features which can improve your experience on the websites. They include, for example, cookies that enable the browser to store your member number in the login process.

NAME	SCOPE	Domain	Category	Platform	Purpose
Gdpr_accepted	First Party	.watersideshopping.com	Uncategorized	Unknown
_utma	First Party	.watersideshopping.com	Analytics	Google Analytics	Tracks the number of times a visitor has been to the site
_utmc	First Party	.watersideshopping.com	Analytics	Google Analytics	Calculates how long a visit takes
_utmz	First Party	.watersideshopping.com	Analytics	Google Analytics	Tracks where the visitor came from
_fbp	First Party	.watersideshopping.com	Marketing	Facebook	Stores and tracks visits across websites
_GRECAPTCHA	Third Party	.google.com	Functional	Google reCAPTCHA	Provides spam protection
csrftoken	Third Party	.dariusengage.com	Uncategorized	Unknown	Prevents csrf attacks
ouid	Third Party	.addthis.com	Functional	AddThis	Responsible for sharing, collecting or storing direct or indirect personal data
uid	Third Party	.addthis.com	Marketing	Adform	To store unique user ID
na_id	Third Party	.addthis.com	Functional	AddThis	Responsible for sharing, collecting or storing direct or indirect personal data.
na_tc	Third Party	.addthis.com	Functional	AddThis	Stores the visitors geolocation to record location of the user.

How can you manage your preferences?
You can choose whether we set analytical performance or functionality cookies by clicking on the Manage My Cookie Preferences link in the footer below.
Please be aware that if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our websites.

Last updated: 07/03/2024

How to get in touch