Waterside Centre provides Gents and Ladies toilet. They are located adjacent to H&M on the waterside level.

Free Wifi

Free wifi service can be accessed through Sky Cloud across The Centre. To access follow these simple steps:

  1. Switch on your phone or tablet and check that WiFi is enabled.
  2. Select 'The Cloud' from the available network list.
  3. Open your internet browser - The Cloud landing page will appear. If it is your first time using The Cloud network follow the on-screen instruction to register.
  4. If you're already registered with The Cloud, you can log-in using your existing details.

For help and support please visit thecloud.net/support

Shopmobility / Accessibility

Shopmobility is located across the river at the bus station. From there you can hire a motorised or manual wheelchair for use in the town centre by calling the Shopmobility shop on 01522 514477. The office is open Monday to Saturday 10.00am to 5.00pm and booking is advisable.

Taxi ranks

The nearest taxi rank is at the Lincoln railway station and the bus station both just a short walk from The Centre.

Alternative taxi companies to use are:
Discount Cabs and Direct Cars.


We have fully trained staff to deal with any incident, however small, swiftly and professionally to minimize the stress caused to you, the customer.

A team of security officers patrol the centre at all times. If you require any assistance please do not hesitate to make contact with one of them. The Centre is also protected by CCTV.

First Aid

The majority of our staff are fully trained first aiders. Shifts are organised to ensure that several advanced first aiders are on duty at any time.

Cash Machines

An ATM cash machine can be found on the waterside level opposite H&M. There is no charge for this service.